Terms of Use

TERMS OF USE

Unless otherwise specifically agreed in writing, the terms and conditions listed below shall apply to any purchases and orders made with FarEastFloraMarket.com. In the event of any inconsistency between these terms and conditions and any other printed or written document passing between parties (including without limitation the Customer's Sales or Purchase Order), the terms and conditions listed here will supersede.

No variation of the terms and conditions listed shall be applicable to any purchases and orders unless explicitly accepted in writing by FarEastFloraMarket.com.

All displayed prices are inclusive of GST.

 

Our Delivery Guarantee

At FarEastFloraMarket.com, we guarantee that your order will be delivered on the same day - if the orders were made before 11am.

However, we will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:

  • The recipient was not present at the address given within the hours during which delivery was requested.
  • An incorrect address was provided.
  • No such person was at the given address.
  • No valid contact number was provided for FarEastFloraMarket.com to reasonably attempt to contact the recipient to make delivery.

If in any case your package is received in an unsatisfactory condition or you are facing issues with delivery, please email us at [email protected] or contact us directly at +65 62515151 with your order number. Our friendly customer service representatives will assist you regarding the issue at hand. 

 

SHIPPING & DELIVERY


Can I choose to collect my order that was placed online?
Yes, all self-collection orders can be collected at 557 Thomson Road Singapore 298181. Please collect your order on the chosen date (that you selected during the check-out) on our open hours. During peak occasions, please adhere to our stipulated timings to avoid disappointment. If you would like to collect your order earlier than your chosen date, please email us at [email protected] or give us a call at +65 6251 5151  and we will try our very best to accommodate your request. 

 

How much does local delivery cost?

The delivery fee within Singapore is chargeable (per trip) for orders that are below $107.00 at $12 (w/GST $12.84) and for orders that are $107.00 and above, the delivery charge is at $8.00 (w/GST $8.56).

 

What is your daily delivery schedule like? 

Monday to Saturday.
No delivery on Sunday and Public Holiday

Morning

8-12pm

Afternoon

12-5pm

 

What is the cutoff time for same-day delivery? 

Most same-day deliveries are accepted, but please refer to the table below for delivery timing specifics: 

Monday to Saturday

Order before 11am

Same day, 12 to 5pm

Monday to Saturday

Order after 11am

Next working day

The office is closed on Sunday and Public Holidays.


What are the different types of local delivery and its costs?

The table below will provide you with all our delivery options, its details, and costs.

Normal delivery


 

For orders below $107, delivery within Singapore excluding restricted areas

$12.84

For orders $107 & above, delivery within Singapore excluding restricted areas 

$8.56

Redelivery

Additional charge on top of Normal delivery fee.

$12.84

 

Do you deliver to Jewel Changi Airport? 

Due to security reasons, all deliveries to Jewel Changi Airport requires a delivery permit. As such, the onus falls on the sender to notify Jewel Changi Airport’s security office and arrange the necessary paperwork, or notify the recipient to book a slot for the delivery. Should there be a non-delivery due to clearance issues, we regret to inform you that we will not be held responsible.

 

My delivery did not arrive within the hours requested. What should I do?

Sometimes due to technical glitches or bad weather, we may not be able to fulfill your delivery within the hours requested. If that happens, please reach out to us via email at [email protected] or call us at +65 62515151 so that we can rectify the issue.

 

I received the wrong item. What should I do?

We are very sorry and regret the inconvenience caused. Please reach out to us via email at [email protected] or call us at +65 62515151 so that we can proceed to rectify the issue.

 

ORDER CANCELLATION

Are there any penalties for canceling orders?

Cancellations made less than (24) hours before the requested delivery date will incur a 50% cancellation fee of the total purchase price.

 

How do I submit a request to cancel my order?

Please email your cancellation request with your order number to us via email at [email protected] or call us at +65 62515151 if your order is for the following working day.

 

Returns and Refunds
If your experience with us is less than perfect or we have slipped up and you would like to return and request for a refund, please contact us at [email protected] or call us at +65 62515151

 

How long does it take to process a refund request?

We will issue a refund for your order within 14 days of receipt of your refund request.

 

ADDITIONAL INFO

 

No delivery to the following places:

  • MBS (Marina Bay Sands)
  • Jurong Island
  • All Airports, Cargo Complexes and Air Bases
  • All Army Camps
  • All Shipyards, Ports and Naval Bases
  • All Power Stations
  • Any other areas that may be added to this list from time to time. Our Customer Service Representatives will inform you when necessary.